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Customer Self Service Centre |
 Your virtual service delivery team. Customer self service, and support for the entire service delivery process.
Engage with your customers 24x7x365, and look and feel like a much larger company with your own powerful private online Customer Self Service Centre. Your private Service & Support Centre is a secure area on your website where you can interact with your customers through a full service delivery process.
Your customers want to be able to draw on you whenever they need you. Now you can be available and always moving forward.
Your customers and partners can:
- Self service
- Manage quotes, invoices & payments
- Plan and manage projects with you (dynamic gantt charts!).
- View and edit service preferences
- Request changes
- Access training material and any documentation
- Make and manage support requests
Grow a global customerbase
If you want to significantly grow your customer numbers, you need to streamline interactions with them, enable self service, and have an always available, secure online space where you can build both long term and operational interactions.
The evolutionone Service & Support Centre is a completely integrated extension to your evolutionone organisation that enables you to build a targeted and secure online environment with your customers, partners and resellers with both a shared community, and a private, one-on-one space, where customers can fully self service and interact with you on a an entire service delivery process.
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IT Creating value across your entire organisation, A technology platform, without the technology hassles.